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Follow these steps below to move your BlueNote System Manager to a different computer. If you do not have a backup or are unable to create one then you will skip steps 1 & 3.
Before you get started please make sure your BlueNote System Manager and Endpoint are running the latest versions. You will need to be running BlueNote version 4.1 or higher.
To check your version, open your BlueNote Endpoint and click "Menu" then "Options". The Endpoint version is located in the lower left hand corner of the screen.
Note: This guide only covers BlueNote System Managers version 4.1 or higher.
1) Backup your System Manager. From a BlueNote Endpoint click Menu> Options> then select System Wide Changes. When the password box appears type the word "configure" and then press enter. From the General tab click "Backup". You can save this file where ever you would like.
Note: If you plan on restoring the System Manager using the same computer you can save the file to the default location. If not, it is better to save the file to a network drive or USB memory key.
Once you have saved the database you need to shutdown the System Manager and uninstall it. This will prevent users from accidentally connecting to the wrong System Manager in the future.
2) Install the new System Manager. You can download a new copy using the following link.
3) Restore the backup. When your endpoint connects to the new System Manager you will be notified that this System Manager contains a default database and needs to be customized. Choose the "Program System Manager" option. If you are prompted to use a template choose "no". When the System Manager window opens, choose the first tab labeled "General" and then click on the "Restore" button under System Manager Maintenance.
Choose the location of the backup file and then click "Open". Once the data has been imported you will need to make sure the data is correct and then press the "Save" button. All of the BlueNote Endpoints will be automatically updated with this information.
4) Follow the steps in the link below to re-activate your BlueNote System Manager.
Note: The System codes are time sensitive and will expire within 24 hours. Please do not restart the System Manager until you have received and entered the new activation code. We only process activations during normal business hours. Please allow a few hours for us to process your request and send the new activation code.
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