Why is an arrow black or white next to a location name?
A white arrow indicates that there is a computer actively logged in at that speciﬁc location. If the arrow is black, there are no computers associated with that location, or it can mean that the endpoint at that location is ofﬂine.
Where do I change the background of the NoteBoard?
Each computer workstation can have its own background wallpaper. These are changed individually from the Menu.
What does the medical “caduceus” symbol do?
The caduceus is a High Alert Button which is designed for emergencies when a staff member cannot leave a patient alone. It can only be turned off where it was turned on, and will not work if no location has been set at an Endpoint.
What is a BlueNote?
A BlueNote is an action or event that needs to happen within a practice. BlueNotes are posted to the NoteBoard in much the same manner that a to-do list can be pegged to a corkboard. When a task is complete, the BlueNote should be removed from the NoteBoard.
What are the +Add buttons for?
These are Quick Keys that allow for one-click posting of BlueNotes on the NoteBoard.
How do I post a BlueNote?
Either from Quick Keys or directly on the NoteBoard.
Can I use my keyboard to post a BlueNote instead of using a mouse?
Yes, but you will need to set up this feature on a Quick Key.
How do I rename a BlueNote?
Actions are easily changed by going to Menu>Options>System Wide Changes from any endpoint.
How can I resend a BlueNote that is already on the NoteBoard?
Single-click the name of the location and select Resend Alert. If you want this to happen automatically you can go to System Wide Changes and check the option to resend all posts that aren’t cleared automatically at a timed interval. They can be sent once or set to be continually sent until cleared.
How do I respond to a BlueNote?
If you right-click on an active BlueNote you can send a text message response as an acknowledgment. You can also simply clear the BlueNote to show that it has been seen.
Can I have BlueNotes post to my cell phone?
Yes. The Mobile Devices Gateway can be set up in System Wide Changes from your Endpoint.
What is a Popup?
A Popup is a separate window that lets all Endpoints know that a BlueNote has been posted to the NoteBoard.
Where do I turn off the windows that pop up in the lower right-hand corner?
If you want all of the popups to be turned off, go to Menu>Options>BlueNotes and disable the popup box. If you want some popups and not others, you will need to do this at each location’s Alert Manager.
I have two monitors at my workstation, but only want the popups to show on one.
Popups will only show up on your primary monitor. This will be the monitor that has the Windows Start bar. You can change the popup’s position from the lower right-hand corner to any other position, but you will need to reset the popup’s position each time that the computer or BlueNote program is shut down and restarted.
What does an orange BlueNote popup mean?
The first post of a BlueNote will display a blue popup window. Subsequent reposting of that same BlueNote will turn the popup orange. Resend Alert is the option that is chosen to repost a BlueNote.
Can I clear a BlueNote off of the NoteBoard from the popup window?
Yes. From the Popup itself, click on the down arrow or on the BlueNote Icon and choose Remove Post.
I hear too many tones. How can I turn some of them off?
When BlueNote Communicator is first installed on your network it is programmed to broadcast all tones. Once you know which ones aren’t needed in the locations where you are hearing a “tone overload” you can go into the Alert Manager and turn off the ones that are excessive.
Why can’t I hear the BlueNote tones?
Make sure that you have speakers that are turned on at your computer, or else you can use your computer’s internal speaker. You may have DND on, a location Muted, or have tones turned off in the Alert Manager.
How do I change the tones of the BlueNotes?
You can choose new tones in the Alert Manager. If you want every computer in the office to have the same tone for each BlueNote Action you will need to disable individual choice in System Wide Changes.
Can I be logged in at two locations at once?
Yes, though it may be helpful to differentiate between those locations in your user name; i.e.”John@Rm3″, “John@Rm4″, etc.
How do I show two people using the same computer?
Because you can only have one name on the User list at a time, you can put both people in the User field, i.e. “Diane/Dr. Hill.” Any message sent to “Diane/Dr. Hill” will go wherever this user name is logged in on the system.
Why isn’t a staff member’s name showing up in Type a Message?
If their name isn’t on the Recipients list, this may mean that they haven’t signed in as a User at an Endpoint. There also the possibility that their workstation may be shut down.
Can I send a typed message just to a location?
Yes. All Endpoints that have their locations set and have checked the “Include” box under Menu>User and Location can receive typed messages that are sent to the location name.
How do I program a Quick Message?
You can either select Quick Message from the Message Bar and scroll down to Edit, or do the same from the Type a Message window.
Can I set up messaging groups?
Yes. Your messages can be sent to one person or to many, or to all, depending upon how you program the message group buttons.
How can I save typed messages to read later?
All history of typed messages are saved in the Message log. You can also select a message in this list and then right-click on it to print it or save it to file.
What happens to my text messages? All the ones from the previous day are gone.
By default BlueNote Communicator clears out the Message log each night. You can be sure that they are saved instead by changing your preferences in the Options menu of your Endpoint.
How do I delete messages in the Message Log?
Choose a message as it appears in the log – it will turn black when selected. Then right-click and hit your Delete key.
What is the Patients tab used for?
It is for monitoring the locations of patients, amount of chairtime, and staff members assigned to each patient.
How do I add a patient to BlueNote Communicator?
Patients can be added to the Waiting Room or directly in a treatment room.
Can I show a patient’s name on the NoteBoard?
Yes. Go to Menu>Options>Waiting Room to check a box that will allow you to view patient names on the NoteBoard patient tabs.